Troubleshooting

Messages are not sent#

If messages are not getting sent, Automata might be lacking permissions to send messages. Open System Preferences and do the following:

1. Click on the privacy tab
2. Click on the Automation tab
3. If Messages isn't checked under AutomataApp, click on the Lock icon.
4. Then check Messages under AutomataApp

Create New Chats permissions not set#

If you have difficulty setting the Create New Chats permission, even after granting the requested permissions, give this a try:

Open your System Settings. Go to Privacy & Security and look for the Accessibility settings page.

In the Accessibility settings page, click on the (-) button and remove Automata to remove Accessibility permissions. Then click on the (+) button, select Automata from your Applications to re-grant Accessibility permissions.

App can't be opened#

The beta app isn't verified (we're working on it!) so you might receive this message when attempting to open the app for the first time:

To get around this issue, simply open Finder and look for AutomataApp in the Applications folder. Once you have found our app, right click or CMD + click on our app, and click Open.

You should now be presented with the same warning but with the open button: